Internet Banking is available to our personal customers aged over 11. Registering is quick and easy; all you need to do is complete our online registration form, The Registration process is completely secure and will only take a few minutes to complete.

If you're registered for Internet Banking you can log on via the Internet Banking log on page using your User ID and password.

If you're an existing Crystallion capital customer, you can reset your password online. On the log on screen, click the 'Forgotten your logon details?' link. You'll be taken through some security questions so that we can verify your identity. Please follow the on-screen instructions which explain the next steps to follow. As soon as we've confirmed your identity, your password reset will be complete and you'll be able to continue with your Internet Banking.

Once you've completed your registration we'll send you a welcome pack by post, usually within 3 working days. This may take longer if you live overseas.

You must never share your Internet Banking Password and Memorable Information (second password) with anyone else, even if you have a joint account with them. This includes friends and family such as your wife, husband or partner.

If you're having trouble logging on, make sure you're entering your information correctly into the fields. If you have forgotten your user ID or password, you can click on the 'Forgotten your User ID' or 'Forgotten your password' links on the log in screen in order to reset your information.

For security reasons the Internet Banking service is set to log you out automatically after approximately 10 minutes of inactivity on your account pages. A message will warn you that this time is approaching and will allow you to close your access yourself, or return to the pages and continue using the service.